Terms & Conditions

 
• Please note that payment/commencement of services implies full agreement with these Terms and Conditions.
 
• Training and Handling Methods:
 
• The training techniques used by Cadgwith Canines are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based.
 
• Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive(including choke chains, check chains, prong collars, spray collars, e-collars, head collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and should not be used in training your dog.
 
• Payment, Refunds and Cancellations:
 
• Payment must be made at least 48 hours prior to the session unless alternative arrangements are agreed in advance.
 
• If you would like to rearrange/cancel a session, 48 hours notice is required or the full fee may be charged (at the discretion of Cadgwith Canines).
 
• Any sessions included in a training package must take place within a three-month period or any unused sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Cadgwith Canines.
 
• In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/illness/emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.
 
Safety:
 
• Any instances of accident or injury must be reported to the trainer at the time they occurred.
• All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times.
• Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury.
• For home visits, please arrange for your dog to be in another room or on lead when your trainer first arrives – we are happy to wait while you do this.
 
Children:
 
• Children are very welcome to attend training sessions, with appropriate adult supervision.
• We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times.
• Young people under 16 must be accompanied by an adult.
 
Health and Vaccination:
 
• All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.
• Cadgwith Canines advises that owners should consult their veterinary professional with regard to such issues.
• There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs.
• It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Cadgwith Canines accepts no responsibility for the potential or actual exposure of dogs to disease.
• If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk.
• By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease.
• Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg.vomiting, diarrhoea, coughing, runny nose etc.).
• Depending on the issue, it may be advisable for the session to be cancelled or re-arranged.
• If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.
 
Marketing/ Privacy/Email:
 
• Photographs/video may be taken during training sessions. Such photos may be used by Cadgwith Canines for the purposes of marketing.
• If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know.
• Any verbal or written feedback (e.g. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website).
• Only the first name of the person will be used as identification.
• If you are not happy for us to use your feedback in this way, please let us know.
 
Disclaimer:
 
We make every effort to ensure the safety of both clients and dogs during training sessions.
 However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Cadgwith Canines for all personal injury and damage to property while attending training sessions.
You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions.
You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.
You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer.